Refund Policy

1. Money-back window

New customers may request a full refund within 24 hours of a first payment if the service cannot be made to work on a supported device after our support team has attempted to resolve the issue.

• Applies to the first subscription purchased on an account.
• A support ticket must be opened inside the 24-hour window.
• Refunds are returned to the original payment method.

2. When a refund is not available

Refunds are not issued in the situations listed below.

• Renewal payments on an active subscription that has been used.
• Problems caused by the customer's internet connection, VPN, router or device hardware.
• Accounts suspended for sharing credentials or breaching the terms of service.
• Requests made after the 24-hour window has closed.

3. Cancellations and renewals

You can cancel at any time from your account dashboard. Cancelling stops the next renewal; your access stays active until the end of the period you have already paid for.

We send a renewal reminder before each automatic charge so you always have time to cancel first.

4. How to request a refund

Contact us through the contact page or reply to your payment receipt with your account email and the reason for the request. We respond to every refund request within 48 hours.

Approved refunds are processed immediately and typically appear on your statement within 5–10 business days, depending on your bank or card issuer.

5. Chargebacks

Please contact us before opening a chargeback. Accounts with an open chargeback are suspended until the dispute is resolved, and we are happy to settle most issues directly and faster than a bank dispute.